📋 Car Rental — Terms & Conditions

Last Updated: 20 September 2026

1. The Platform

Dola Car Rental is a peer-to-peer marketplace — we connect Vehicle Owners with Renters. We do not own the vehicles listed; each rental agreement is directly between Owner and Renter with our platform as facilitator.

2. Smart Tech — Black Box & Auto-Key Systems

By listing your vehicle, you agree to have approved hardware installed:

• Black Box: Collects GPS location, speed, mileage, and movement data for vehicle security and rental verification. Data is stored securely and linked to your account.
• Auto-Key System: Enables app-controlled remote locking, unlocking, and engine immobilisation. Access is granted only during confirmed booking periods and automatically revoked upon completion.
• Hardware remains the property of Dola until fully paid for. It must not be removed, tampered with, or covered. Removal will suspend your listing and may incur a recovery fee.

3. Vehicle Owner Obligations

• You must be the legal registered keeper or authorised owner with full right to rent the vehicle;
• Vehicle must be road-legal — valid MOT, tax, insurance, and in safe mechanical condition;
• You agree to share accurate photos, mileage, condition, and any known faults;
• You accept responsibility for insurance coverage — confirm your policy covers peer-to-peer rental or use our recommended partner;
• Hardware must be kept powered and connected — you will receive low-battery alerts via the app.

4. Renter Obligations

• Must hold a valid driving licence and meet minimum age requirements (21+ or 25+ depending on vehicle);
• Must not use vehicle for illegal purposes, racing, track days, or carrying hazardous goods;
• Must return vehicle in same condition — fuel level, cleanliness, and mileage as agreed;
• Damage or excess mileage charges may be deducted from your deposit;
• Auto-Key access codes are personal — do not share with third parties.

5. Payments & Fees

• Hardware installation fee is one-time and non-recurring;
• Commission: Owners retain 80% (Black Box/Full System) or 85% (Premium Fleet) of booking revenue;
• Payments transferred to Owner 24–48 hours after rental completion and vehicle handback;
• Security deposit held during rental — released within 48 hours if no issues reported.

6. Data & Privacy

Data collected via Black Box/Auto-Key is used solely for rental management, security, and dispute resolution. See our Privacy Policy for full details.

7. Liability & Disputes

We facilitate the connection but do not guarantee vehicle condition or renter conduct. Our dispute resolution team will review data from the Smart System to assist where possible.

8. Contact

Rental support: rentals@dolaexpressautohub.com